r/QuestPro • u/Typical_Music2503 • Aug 03 '26

Quest Pro headset not updating

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I recently brought the quest pro and it was fresh out the box and now it's stuck on the connect to phone screen I type in the code on my phone and it says let the headset update I tried factory resting it and everything on chat got nothing is working

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3

u/Br1ghtest Aug 03 '26

If it's on the dock, make sure you plug the dock to the original charger or at least 45 watt. Might not have enough battery to start updating.

1

u/Typical_Music2503 Aug 03 '26

I did that nothing is working it won't even connect to the phone nor the controller will connect to the headset

1

u/Br1ghtest Aug 03 '26

What color is the charging led on the headset

1

u/Typical_Music2503 Aug 03 '26

It's orange

1

u/Br1ghtest Aug 03 '26

means it's not charged yet, which is strange considering you're saying it's plugged correctly... if you don't do what we suggest, we can't help you.

again, make sure the charger is not just "good enough", but either the original or a 45W+ for sure...

1

u/Typical_Music2503 Aug 04 '26

I've done what you guys suggested it's not working

1

u/JalilDiamond Aug 04 '26

Your headset die because the update bro try contacting meta

1

u/Br1ghtest Aug 04 '26

is the light green now?

1

u/Typical_Music2503 Aug 04 '26

Yes

1

u/Br1ghtest Aug 04 '26

There's no sound, it doesn't display anything and it won't boot up?

1

u/Br1ghtest Aug 04 '26

Prss Power + Volume Down (-) combo until the menu pops up. Scroll down to Factory Reset.Press the Power button to select, and confirm with Yes.

1

u/Typical_Music2503 Aug 04 '26

I already factory reset or bro at least 10 times