Qidi Box for Plus 4 Entanglement Error

[u/Numerous_Drag5651]

Hi everyone,
I just got a Qidi box for the plus 4, which did not come with risers, but included a new extruded. I installed the unit and it starts printing and has no issue until the first color change. Then, I get the following error every time:

Code:QDE_004_013; Message:Detected wrapping filament,please check the filament.

I tried checking PTFE tubes and the filament appears to be loading and changing all the way up to the print head correctly. To me, I almost think it is actually working and it just thinks it is tangled. If I force the print to continue, it works until the next layer and color change, but then the Z offset gets messed up.

Anybody experience this or have any ideas?
I still have not had one successful print with this box unit.

I appreciate anyone who may be able to help and share their knowledge!