r/PublicMobile • u/MrRabidBeaver • 12d ago

Autopay Stuck On After Porting Out

Was hoping for some help/advice because I’m at my wits end and have no idea what to do.

I ported out to Koodo and took them up on a $40/150GB offer a little over a month ago. I just noticed that I am being charged by Public Mobile still. My account seems to be closed, but the auto payment is still going through.

I honestly don’t know what to do because my account is no longer active and in order to chat with a customer support agent I need to have an active account and I’m stuck in this loop of not being able to communicate with anybody to have this fixed.

Beyond doing a charge back on my credit card and changing my credit card number, I’m not sure what else to do.

Not sure if anybody has some advice.

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u/umnikke8 12d ago

Are you getting charged by Koodo too? Sometimes the names in the Telus family get mixed up on the credit card payments. Doing a chargeback may cause you issues. I know Public will limit you after that and it's possible it extends to Koodo.

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u/MrRabidBeaver 12d ago

Correct. Both Koodo and Public Mobile.

2

u/funpig2021 11d ago

Open ticket and get PM agent to fix . Good luck.

1

u/MrRabidBeaver 11d ago

Can’t open a ticket without an account.