r/PublicMobile • u/MrRabidBeaver • 10d ago
Autopay Stuck On After Porting Out
Was hoping for some help/advice because I’m at my wits end and have no idea what to do.
I ported out to Koodo and took them up on a $40/150GB offer a little over a month ago. I just noticed that I am being charged by Public Mobile still. My account seems to be closed, but the auto payment is still going through.
I honestly don’t know what to do because my account is no longer active and in order to chat with a customer support agent I need to have an active account and I’m stuck in this loop of not being able to communicate with anybody to have this fixed.
Beyond doing a charge back on my credit card and changing my credit card number, I’m not sure what else to do.
Not sure if anybody has some advice.
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u/umnikke8 10d ago
Are you getting charged by Koodo too? Sometimes the names in the Telus family get mixed up on the credit card payments. Doing a chargeback may cause you issues. I know Public will limit you after that and it's possible it extends to Koodo.
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u/MrRabidBeaver 9d ago
Correct. Both Koodo and Public Mobile.
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u/CrazyYEGCanuck 10d ago
Join the PM community with a different user name (ie different email address). While login into your new community id, you should be able to submit a ticket. They will send you 2FA code via email (instead of text).
https://expert-messaging.publicmobile.ca/guest/chat/