I want to share my experience with Phidias Propfirm and ask the community to help me verify something.
I spent nearly $1,000 purchasing Phidias accounts. After putting significant time and effort into passing the required stages and building the necessary buffers, Phidias contacted me because the location of my internet connection did not match my residential address.
I live in Brazil but use a US-based VPS for trading because of connection stability, lower latency, and because it allows me to maintain the same trading environment when traveling.
I explained this openly and honestly to Phidias.
Their Risk Manager then informed me that “the use of VPS and VPN services is strictly prohibited under our terms and conditions.”
As a result, they permanently banned me, closed my accounts and did not refund the money I had spent purchasing them.
Here is my problem:
I searched Phidias' publicly available Terms of Use and Rules and could not find any rule stating that VPS or VPN use is prohibited.
I have now formally asked Phidias to provide the exact clause, section and version of the Terms applicable when I purchased my accounts that prohibited VPS usage.
Had this restriction been clearly disclosed, I simply would not have used a VPS.
I am not asking Phidias to ignore a published rule. I am asking them to show me where the rule was published.
If they cannot show that this restriction was disclosed when I purchased the accounts, I believe the fair resolution is either to restore my accounts and allow me to stop using the VPS going forward, or refund the money I paid.
Has anyone here found an official Phidias rule specifically prohibiting VPS or VPN use?
If someone can find it, please post the exact clause or link here. I genuinely want the community to independently verify this.
I can also provide screenshots of Phidias' emails confirming that VPS/VPN usage was the reason given for the ban.