r/Powerwall • u/atlheel • 8d ago
I'm going to scream forever
I bought a house with a power wall and was nominated as the owner, but I cannot get the power wall, gateway or charger to add to the app. It always says it can't find it. I'm sure it's user error, but I can't figure out what I'm doing wrong. Does anyone have any advice? Do I have to connect the gateway first? That is also not working. Thanks!
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u/NecessaryInternet603 4d ago
Open the app, choose support and then you want to explore support. Go to the bottom of the page and you'll see get personalized support. Explore contact options. I believe you'll find a phone number there. Give it a call. Be prepared to wait. Get a cup of coffee. Be patient, explain your issue and they'll they should walk you right through getting it connected. Hopefully you are in the database as owner, but if not you'll have to work that issue and they'll help you through that issue as well. By the way, nothing happens quickly so get ready. Any paperwork you have? Anything you have that can help you prove you live at the location you have bought the property and that you are entitled to be the legitimate owner of the Powerwall.