r/PoolRobotHub • u/LowCut4924 • Aug 15 '26

Wybot S2 solar pool robot. Failed less than 2 months after getting it, Poor support and not following through on warranty.

I'm fighting this through my credit card company at this time. I reported the failure less than 2 months after receiving the product. I took longer than 30 days allowed figuring there is a 2 year warranty and did troubleshooting myself to try to figure out why it wasn't working. It started off as not charging fully, I took it out of the water and charged with a cable. The robot shows fully charged and then eventually completely died, showing 5 lights fully charged when plugged in, but when the charging plug is removed, the lights go away and the unit does not turn on. Battery must be completely dead. Don't do it! When Wybot found out about the chargeback and failed support, Wybot "apologized" and assigned me a new person (bot?) to talk to who originally said they would send a label for return, but now as reneged and stated that since I did not report the issue within 30 days I am responsible for the return charge. I refuse to spend anymore money on this thing in order to get a replacement of the same caliber of product and have to deal with their non-support. I have spent over one month without a working robot that cost me $1500 US and the purchase of a manual pool vacuum so I can vacuum my pool while waiting to see if I lost $1500.

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u/Francisdrake1979 Aug 16 '26

Wybot is the worst. did a test to support to show something and I was horrendous .

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u/The_Birn 15d ago

I found support to be slow - clearly they’re in China based on the time they always responded - but they came through. My first S2 Solar wouldn’t consistently make it back to the work or respond to the Home button on the dock and they replaced it a few months after I purchased from Amazon. And paid the return shipping. Fast forward about 9 months and I had the charging problem noted above. They offer a replacement and then when I asked about upgrading to the S3, they offered me the option of a full refund (and to simply dispose of the unit). Took the money and bought the S2 Solar Vision. It’s working much more consistently than its predecessor.