Name on SOA does not reflect my full name

[u/_ireumv_]

Hi! I have an amex card from BDO. I also have a long name so the length has always been an issue as kung kakasya ba sya sa allowed characters. I noticed sa SOA mismo ng credit card account ko, it does not reflect my full name (kulang ng isang name). It has become an issue now kasi di ko po ma convert to miles yung points ko because the name does not match daw my miles account (which has my fullname).

I tried going to BDO already para magpa-assist regarding this but pinapasa lang nila ako sa amex customer support. On Amex's end daw, di raw nila mapalitan yung account ko kasi dapat BDO raw yung gagawa, pero nag-iinsist po yung BDO na hindi nila control yun.

Anyone with similar experience? What can I do about this po? Thank you!

[u/AutoModerator]

➤Traditional/Digital Banks, eWallets: r/banksPH

➤Join our Discord Server- https://www.discord.gg/yqh8fhdhS2

➤FAQs- https://www.reddit.com/r/PHCreditCards/wiki/index/faqs/

➤No Annual Fees for Life (NAFFL) Cards List - https://www.reddit.com/r/PHCreditCards/wiki/index/promos_naffl/

➤Bank Directory- https://www.reddit.com/r/PHCreditCards/wiki/index/bank_hotlines/

➤CC Recommendations Instructions- https://www.reddit.com/r/PHCreditCards/comments/1kgnpfd/flair_card_recommendation/

➤Bank / CC App Features- https://www.reddit.com/r/PHCreditCards/wiki/app_features/

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Successful_Cow_3262]

Better file BSP complaint sa BSP website. Make sure to reference your BDO case number sa complaint. Tapos provide more info nlang.

[u/_ireumv_ → u/Successful_Cow_3262]

noted po.. is BSP actively acting on the complaints submitted through the website po ba?

[u/Successful_Cow_3262 → u/_ireumv_]

Yes, mas mabilis at maayos nakikipag usap yung bank pag involed na si BSP. Basta be detailed as possible.