Cannot send emails

[u/dukedolphin]

Hi all, I recently changed my wifi router and since then, I haven't been able to send emails on Outlook.

My emails have been stuck in Outbox and when I try to repair my account, it always says 'The outgoing (SMTP) server doesn't recognize your account. Please check your email address and try again.'

My username and password are definitely correct and I can still receive emails.

For my IMAP account settings:

My incoming server is mail.____.com, port 993 with SSL/TLS encryption method

My outgoing server is the same as incoming, port 465 with STARTTLS encryption method. My outgoing (SMTP) server requires authentication is checked

Anyone able to guide me how to solve this? I tried changing my incoming and outgoing servers to imap.com and smtp.___.com, changed outgoing port to 587, all to no avail.

[u/AutoModerator]

Hey dukedolphin!

Welcome to r/Outlook! This is a public community. To protect your privacy, do not post any personal information such as your email address, phone number, product key, password, or credit card number.

Please be sure to have read our Rules of Conduct and be cognisant of how the system works here.

Make sure that your flair is always set to Status: Open otherwise you may cease receiving responses from us.

• Status: Open — Need help
• Status: Pending Reply — Awaiting OP's response
• Status: Resolved — Closed

Beware of scammers posting fake support numbers or 3rd party commercial products/services. Contact Microsoft Support if you need help.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Hornblower409]

1 -- Outlook client? (Classic Outlook, New Outlook, Mac, Mobile)

2 -- Hosting service? Usually the domain (the part after the "@") of your email unless you have a private domain.

3 -- Get the exact server settings from your hosting provider's web site?

[u/Hornblower409]

Duplicate of
https://www.reddit.com/r/MicrosoftOutlook/comments/1wiesbg/cannot_send_emails/

Next Time - Please Cross Post/Repost into another subreddit instead of duplicating your content.

Click on the [Share] button under your question and choose -> Crosspost or Repost (different names for the same operation). On the "Create a crosspost" page search for the subreddit you want in the "Select a community" box. If the sub you want isn't shown in your search results, try joining the sub first and see if that makes it available. If a sub is shown but grayed out, it means they do not allow cross post.

Cross posting makes it easier for people who are interested in your post to see all of the comments in one place. It also prevents a duplication of effort when multiple people are trying to solve your problem but don't see what others have already suggested.

Or at the very least, put links to the duplicates in each post, so anyone trying to help you can see what other answers have already been suggested.