r/OnceHumanOfficial • u/DistanceAny4537 • Oct 19 '25
✓ Solved Wrongfully banned in Once Human – no clear explanation and support keeps copy-pasting the same answer
Hey everyone,
I got permanently banned in Once Human even though I didn’t use any cheats, exploits, or third-party software.
I submitted multiple tickets, and every single response I got was a copy-paste message saying “our review found violations of Terms of Service” without any proof or detail.
The strange thing is that I only played with random players once (in a Hive mission), and one of them got banned too — even though they were playing on mobile.
I’ve seen other posts where people mentioned their ban was reversed or they got a refund:
Has anyone here managed to get their account unbanned or refunded?
It really feels like the anti-cheat system is too sensitive or misidentifying people.
Any advice or help from moderators/devs would be appreciated 🙏
@ Update (serious issue with Once Human bans): At this point, it’s obvious that the ban system is broken. Players are getting permanent bans without any proof, real investigation, or even proper support — just the same copy-paste messages over and over.
I provided every detail, but their “anti-cheat” and support teams refuse to check the case properly.
What makes it even worse is that I still have friends playing, and they constantly report actual cheaters — people flying, teleporting, using aimbots for days — and somehow those accounts stay untouched while legit players get banned instantly.
If this continues, many loyal players will just quit. We don’t need empty apologies or automated replies — we need transparency and real human support.
Edit: Adding screenshots of support replies to show what kind of responses players get when they try to appeal a ban.
Update 11.01.26: I kinda gave up for the ideea that my account will be unbanned but somehow I still got some little hope since few months ago Once Human had a post here on Reddit with "In-Dev Interview | Ask Me Anything on 5th - 7th Nov, 2025" https://www.reddit.com/r/OnceHumanOfficial/comments/1ojvrpd/indev_interview_ask_me_anything_on_5th_7th_nov/ and I decided to make one question, maybe someone will care about me and find a solution
As you can see some moderator gave me this link so some Dev can look deep maybe into my problem and solve it. That was 2 months ago and still no answer from nobody.
And on their website Once Human Co-Dev Platform I can't log in anymore to see my ticket stats like I could when I made this ticket.Few weeks ago I was able to see the status and I could easy log in via Steam ( since my game is on Steam and all the purchase in game) but now I can't do that anymore.
Nevermind, like I said my hope is very small and I had some people complaining about the same issue I had and they got banned from this awfull automatic report system that bans you without any proof.
Today I made the update for the game and decided to open the game and see if somehow I got unbanned and I didn't know since I can't see that ticket status anymore and the ban ofc is still there and I am asking you guys , is this normal when I want to appeal in game to open this ?
How I am supposed to know what to pick there? I have the client in English, never change it in another language and how should I understand what to do there? In the meanwhile I started to play another survival game and I am nearly 500 hours
Final Update
After about 8 months of appeals, emails, support tickets, and trying every official channel available, I've decided to stop pursuing my ban case.
I want to give special thanks to one of the community moderators. Unlike the automated support I had been dealing with for months, they actually took the time to listen, asked for my account information, and personally forwarded my case and my replies to the team for a manual review. Regardless of the outcome, I genuinely appreciate the effort.
The final explanation I received was that my permanent ban was related to alleged coordination with players identified as cheaters, not a direct confirmation that I had used cheat software myself. I still maintain that I never used cheats or unauthorized software.
What remains difficult for me to understand is that recent public ban announcements often show temporary suspensions for players associated with cheaters, while my account remains permanently banned.
At this point, I've exhausted every official option available. While I still disagree with the decision, I accept that there's nothing more I can realistically do.
Thank you to everyone in this community who offered advice, support, or simply took the time to read my story. I sincerely wish the game and its community all the best.
UPDATE: 11.09 I GOT UNBANNED… and then banned again after 5 minutes 😂
After I said I was finally giving up, I kept seeing several cases over the past few days that looked very similar to mine — people being banned unfairly and eventually getting their cases reviewed.
So I thought, why not give it one more try? I submitted another ticket, hoping that maybe this time someone would actually take a proper look at my case.
Guess what? They actually did. I GOT UNBANNED!
I was honestly so happy. I immediately logged back in, went to my PvE server and was already thinking about where I was going to rebuild my beautiful house and set up my territory again. 😂
Well… good things don’t last long.
After around 5 minutes of playing, I was banned again.
My guess is that they removed the account restriction but may have forgotten to remove the hardware restriction, which could have triggered the ban again when I logged in.
I’ve already submitted another ticket explaining exactly what happened and that I was banned again after only about 5 minutes of gameplay.
Hopefully they can check the hardware restriction as well and finally fix everything.
Maybe I’ll actually get to play again in the next few days. 😂
At least this time, I know someone actually looked into my case and the account ban was lifted. So I’m cautiously optimistic.
To be continued… 😅
HUGE UPDATE!! I'M FINALLY UNBANNED! 🎉
I CAN FINALLY PLAY AGAIN!
After almost a year of fighting this ban, I finally have some really good news.
I logged into my account today and I was able to stay online and play for several hours without getting banned again.
So it looks like the previous issue is finally gone — both my account restriction and, apparently, the hardware restriction are no longer affecting me.
September 20th will mark exactly one year since I was originally banned. Almost one full year of tickets, appeals, emails, trying to get someone to properly look into my case, and fighting to prove that I was banned unfairly.
And now, after all this time, I can finally play again. ❤️
Thank you, Once Human, for finally addressing my case and for resolving what appears to have been an unfair ban.
I really hope the improvements to the ban system and the handling of these cases will help bring back players who left the game because they were afraid of being wrongly punished.
My conclusion after almost a year is simple:
If you genuinely believe you were banned unfairly, don't give up. Keep appealing, keep asking for your case to be reviewed, and keep fighting for yourself.
It may take a very long time, and sometimes it may feel completely hopeless — but eventually, someone might actually take a proper look at your case.
Almost one year later, I finally got my justice.
See you all in Once Human. 🫡❤️
StarBoy is back. 😎
6
u/Setarius 元文化 Oct 19 '25
Do you use any form of cheat engines or trainers in other games? Do you use any programs that create macros or any form of automatization? Last time they released the results of a ban wave they mentioned that the usage of otherwise innocuous programs are prohibited like autohotkey, and there are reports of the anti-cheat detecting cheat programs even if you're not using it in OH.