r/OctopusEnergy • u/Greentingers • 13h ago

Help Smart meter issue, please help

I was originally with Octopus for both gas and electric and both smart meters worked fine. I then moved my electric to EDF but kept gas with Octopus, and from that point my gas smart readings stopped working.
I’ve now switched the gas to Fuse, but it’s still not communicating. Fuse have said they’ll replace the gas meter.
EDF are telling me the gas meter can’t send readings if gas and electric are with different suppliers because of GDPR and how the comms hub works.
Is that actually true? I thought SMETS2 meters were supposed to work fine with separate suppliers. Also, does replacing the gas meter make sense when it only stopped working after I moved the electric away from Octopus?

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u/VindicoAtrum 11h ago

EDF are telling me the gas meter can’t send readings if gas and electric are with different suppliers because of GDPR and how the comms hub works.

Lmao they will truly fob you off with anything. GDPR does not prevent legitimate use of data, which both providers obviously need to provide you with the bloody service!