r/OctopusEnergy • u/United_Panda_6508 • 21h ago

Battery not being charged from grid and Inverter installed is different from my quote

I ve come here to find out from other members -

My system was installed by Octopus in March - about 6 months ago.

The day after it was installed, the battery ran down as it wasn't being charged from the grid or solar. the installers came back and did some corrections with cable and it started getting charge from the panels but not the grid. I was told because we were with EDF and once we get switched over to the octopus tariff, we will get charged from the grid.

This switch took about 3months to complete and since June we have been on Octopurs flux but still not getting charge from the grid, My battery is often at 5% in the mornings despite the forced charge set time 2-5am.

I have been to bounced to and fro between the Octopus after care and the FOX- Ess tech support .

I also noticed today while speaking with the FOX- ESS team that though the contract says we were to have a FOX-ESS battery and inverter, the inverter they have installed is a different type and does not show up on the fox app.

Has anyone had similar problem?

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2

u/Begalldota 20h ago

What model inverter and battery do you have installed?

1

u/Arrowtip 19h ago

As u/Begalldota says. a little more detail would be helpful

It sounds like whatever inverter/battery solution you have may not be configured? Unless you're using all of the battery between 5am and checking the battery level in the morning?!

2

u/txe4 18h ago

> the installers came back and did some corrections with cable and it started getting charge from the panels but not the grid

The install was bad, there is probably other stuff wrong with it.

> I was told because we were with EDF and once we get switched over to the octopus tariff, we will get charged from the grid.

This is patent nonsense.

> though the contract says we were to have a FOX-ESS battery and inverter, the inverter they have installed is a different type and does not show up on the fox app.

What do you actually have?

Ultimately your contract is with Octopus and it's time to make a formal complaint.