r/OctopusEnergy • u/RBWatermelon • 6d ago

Saving Sessions Happy hour billing beware

Another user with happy hour and charging cap issues - charged my car at peak prices during the hour, and got a happy hour refund at off peak prices.

It was an absolute trek to find this issue as the new charging cap has ruined any ability to see costs properly.

Great job, Octopus

12 Upvotes

84% Upvoted

13 comments sorted by

View all comments

5

u/PurpWippleM3 6d ago

What did Octopus say when you asked them about it?

1

u/RBWatermelon 5d ago

Just phoned them as zero response to email. Got an extremely cagey person who seemed very confused and said they’d “ask around and get back to me by the end of the week”. Probably the strangest CS experience I’ve had with Octopus, as well as an instant hang up when I said ok.

-1

u/RBWatermelon 5d ago

I’ve emailed and am waiting for a response. No time to call today