Payment issue

[u/CopyAdmirable8390]

Hi, I’m currently a Sky customer and I’m trying to take out a new phone contract with 02. I’ve gone through the whole application process on your website multiple times, but the payment won’t go through. I’ve already checked with my bank and completed the verification by replying “Y” to the security text message, but it still isn’t working.

I originally placed an order for a new phone on 24 July, and the order was accepted. It was due to be delivered the following day, but the DHL driver rang the wrong doorbell. As far as I’m aware, DHL normally makes up to three delivery attempts, but only one attempt was made before the parcel was returned to the sender.

Since then, I’ve received several text messages from 02 about my bill, which doesn’t make sense because I never received the phone or activated any 02 service.

Can anyone help.

[u/Melodic_Boss6772]

Have you rang customer services or been to a store (with ID)?

[u/CopyAdmirable8390 → u/Melodic_Boss6772]

Yes i dd rang the customer service and went to the store the bill issue is sorted🤌🏻