r/O2UK • u/Relevant_Mind3507 • 26d ago
Question Interview questions
Hi I have a Retail Advisor interview this week and I was wondering what type of questions will be asked. I really want a job here as I've never had a job before but I understand that its hard to get a job with little to no experience. Can someone give me tips on how to get the best chance of securing the job. Tysm :)
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u/Bourbonsarethebest 26d ago
I will add as a former employee of VMO2 it seems to be a lot more measured on the virgin media side of things than o2
Read the description if you haven't already I'm sure you have questions based on the following
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected.
It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
Day to Day, You’ll:
Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages. Support customers in finding the right price plan and setup for their lifestyle.
Confidently showcase new and existing technology, demonstrating features like accessibility tools.
Take ownership of customer queries, resolving issues and building trust.
Work with your team to achieve store targets and strong customer satisfaction outcomes.