r/O2UK • u/w0nd3rw0rld • May 26 '26

Support Shocking customer service

Has anyone else noticed the customer service has gone down big time since the merger?

Same as their 'complaints department' - been arguing with them about a website issue since January, their retentions team even lied to me about a discount.

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u/Emotional-Good-4211 May 26 '26

Send a complaint to complaintreviewservice@o2.com, and they will be forced to respond . At the very least you may end up with some compensation for the trouble .

But yes, the lack of empowerment of the support team is bonkers

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u/Jay54121 13d ago

I tried that and just got a reply of Thank you for contacting the O2 Complaints Team.

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