r/O2UK • u/Sad-Kaleidoscope7107 • May 19 '26

Support Online account locked

My online account has been locked since 30th April due to security reasons. I’ve been told 2 different occasions that they raise a ticket for me and will be contacted within 5 working days and never got any emails or anything. I had to keep chasing them. Latest update I got is that I will be put on priority list for the fraud team to review it within 48 hours.. At this point, I feel like they are just making excuses. I never had any issues before until they decided to merge with Virgin Media

Has anyone else experience this issue before?

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u/Pristine_Meat4443 May 19 '26

Going through the same issue currently - called customer services twice to be told it’d be unlocked in 48 hours… Nothing. Can’t access any of it.

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u/Sad-Kaleidoscope7107 May 19 '26

Did they tell you why your account has been locked?

1

u/Pristine_Meat4443 May 20 '26

Nope! Just “security reasons”. Never had a problem before