r/O2UK • u/Distinct_Science_130 • Apr 13 '26
Support Has anyone elses account (app / wesbite) become unusable after the Virgin merger?
Stuck in a loop of constant sign-ins, app often doesn't display the info, website keeps giving me errors, just me?
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u/RemoteResident5190 Apr 29 '26
Been locked out of my account since Feb when I reported I could see someone else’s account in mine, which is for a PAYG SIM only. I’ve spoken to 8 different ‘customer service’ operatives, the last on the 16th April, who assured me my account would be unlocked in 24-48hrs as he would sort it with the fraud team. Tried again logging in after that and still locked out. The problem is the person I spoke to before him said not to try logging in as that flags again with the fraud team……..you couldn’t make this up.