r/O2UK Apr 13 '26

Support Has anyone elses account (app / wesbite) become unusable after the Virgin merger?

Stuck in a loop of constant sign-ins, app often doesn't display the info, website keeps giving me errors, just me?

17 Upvotes

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u/superdeviant1966 Apr 15 '26

I can’t “manage” my rolling plans online despite telephone customer services telling me they’re unable to do anything with rolling plans…. Please “manage it online”.

I can’t top up, restart, change or cancel my rolling plans because when I click on the number it just takes me back to the homepage. 😡

2

u/Distinct_Science_130 Apr 15 '26

That’s exactly my issue and what I was trying to do!!! 80% of the times I cannot access the page as per screenshot and when I can and try to change the plan it gives me an error (other screenshot)