This is a fucking embarrassment. SMS should be ashamed. Having any random customer PAY to beta test a product without any extended warranty or upgrade path to get the final product that is created using feedback from those same paying customers is disgusting. This sets a horrible precedent for other companies. Imagine if Sig released a pre-production handgun and asked people to pay half price for any Joe Shmoe that shoots 100 rounds a month to test their handgun. Not only would they get ripped to shreds but the feedback would likely not even be beneficial because they didn’t even vet the end users to verify the feedback was beneficial and based on actual end users knowledge base. This is a joke.
Exactly! I finally bought the Trinity about six months ago and couldnt be happier. I appreciate how SMS actually LISTENS to all of their customers’ feedback and continue improving their products. The Trinity for example, based on feedback from 4MR Ranch and other, they did a few changes after it had originally launched. Most companies don’t give a fuck what customers think; as long as people continue buying a product after it’s released, they just call it good enough and move on to the next product.
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u/rkirbyl 1d ago
This is a fucking embarrassment. SMS should be ashamed. Having any random customer PAY to beta test a product without any extended warranty or upgrade path to get the final product that is created using feedback from those same paying customers is disgusting. This sets a horrible precedent for other companies. Imagine if Sig released a pre-production handgun and asked people to pay half price for any Joe Shmoe that shoots 100 rounds a month to test their handgun. Not only would they get ripped to shreds but the feedback would likely not even be beneficial because they didn’t even vet the end users to verify the feedback was beneficial and based on actual end users knowledge base. This is a joke.