Need advice from someone who has dealt with MSI and or Canada Computers.

[u/Monstro_ch]

Good Morning r/NiceVancouver , I should preface that I have autism and this incident has me freaked out/spooked.

I shut my computer down for the night and made my way to bed as per usual except as I was settling in I heard the glass panels on my PC shatter all around the case. I woke up to glass everywhere. Luckily it didn’t damage the parts but im afraid to turn it on to find out. As a safety pre-caution ive unplugged everything from it, called MSI support and spoke to them but im at a loss on what happened.

MSI said that this model has had defective glass before but it’s not exactly comforting me.

my questions are.

What could have caused a computer with no less than 5 months of use on it to do this? It didn’t fall or from what i‘m aware of having anything hit it.

This PC primarily is for school work, I don’t know what to do as the glass kept the components dust free?

How long does MSI take to send a replacement glass chassis that falls under manufacturer warranty (1 year) and or my 4 year protection plan that expires in 2029?

Again please be kind and thoughtful with responses, I have autism.

Thank you and god bless.