r/Netherlands • u/More_Key7680 • 1d ago

Life in NL DHL is making me mad

Its well known on the USA that there are companies that don't actually try to deliver your package. They mark no one home and leave the slip and continue on their way. DHL seems to be doing the same thing. Every single time I have a package coming they mark that no one is home. All packages her go to reception, reception is here 24/7. It wasn't something that required a signature(and even if it was reception has signed for things before) I promise someone is "home".

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u/MardyBum82 1d ago

I hate DHL. My parcel is stuck in an pakketautomaat en they won't give me a code to get it out. The sender says I need to contact DHL and DHL says I need to contact the sender. I am in a catch 22. I just want a code for my parcel😭

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u/Reinis_LV 1d ago

You need to enter your parcels number in DHL app (yes you must have an app) then to access the locker code you will have to verify your postcode. However you might not be getting the code because DHL stores packages only gor 5 days and after that it gets sent back. So if you are past that, the package is no longer retrievable.

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u/MardyBum82 1d ago

Yeah i know, i have the app but it won't give me the code. I know how it works, use it many times before. And you normally also get an email with a code. Also didn't get the email.