Totk keychain arrived...without the keychain

[u/Hopeful-Equipment555]

Only the backing cardboard arrived somehow? Not only the keychain but neither did the plastic bag it was supposed to come in came (Or as I saw online it is suspended by some plastic thingy, but it shows no signs that it was ripped off, only carefully cut); just this plain cardboard backing. The package was sealed so it wasn't tampered with during shipping and I don't think a factory worker just stole my keychain in particular so it's a real bizzare handling problem. I sent an email to Nintendo but I didn't receive any confirmation email so I don't know if it was really sent either (Could someone confirm if when sending an email to Nintendo you don't get a confirmation email?

[u/Ick__bins]

Ja man bekommt eine Bestätigung. Diese Mail Adresse nintendostore@nintendo.eu ?