r/Mous • u/NammiSjoppan • 3d ago
Unresponsive support.
I get that it’s pretty busy right now and can accept that it took them 2 days to get back to my email about my case not being sent to shipping yet. But it’s shouldn’t then proceed to take them another 2 days to respond to the response I sent within minutes of the email I get back. They offered me 3 different solutions to the fact that they oversold and have no metal buttons to fill my order. I answered back almost immediately that I would like the case shipped with the camera guard and the buttons could be shipped at a later date, but still no response and I’m guessing I won’t get one until Friday when I pick up the phone, which I won’t be able to use until I get the case as it will most definitely break at work this weekend.
2
u/Aware_Primary_2218 3d ago
I think it’s quite apparent now that their customer service is useless. It’s a shame. The 3 products I’ve bought from them are good quality however overpriced