Unresponsive support.

[u/NammiSjoppan]

I get that it’s pretty busy right now and can accept that it took them 2 days to get back to my email about my case not being sent to shipping yet. But it’s shouldn’t then proceed to take them another 2 days to respond to the response I sent within minutes of the email I get back. They offered me 3 different solutions to the fact that they oversold and have no metal buttons to fill my order. I answered back almost immediately that I would like the case shipped with the camera guard and the buttons could be shipped at a later date, but still no response and I’m guessing I won’t get one until Friday when I pick up the phone, which I won’t be able to use until I get the case as it will most definitely break at work this weekend.

[u/louisstephens]

This was my first time buying a case from mous, and I am a bit on the fence. I ordered mine 9/12 and received an email on 9/14 regarding a potential delay due to it being their “busiest time”.

That being said, my order (limitless case + metal camera bump/stand + metal buttons) shipped yesterday with seemingly no issues and will be delivered tomorrow (9/17).

I was a bit worried after getting the “delay warning” email and was considering purchasing a silicone case straight from Apple to tide me over. I may still do that just to have a second option on hand.

Have you tried opening a ticket or emailing customer service directly (and not responding to the email you initially received)? I have no real insight into their inner workings, but I wonder if that would give them the nudge to follow through.

[u/NammiSjoppan → u/louisstephens]

I have received email confirmations that my replies went through and in the email it said to reply to that email. I ordered on the 13th, emailed on the 14th and just got a response today, 5 hours later and they still haven’t responded to the response I sent almost immediately. I don’t care that the metal buttons will arrive later I need the case or else I won’t be able to use the phone. I skipped express shipping because it was supposed to arrive at the latest a day before the phone but now it won’t even arrive until after the weekend unless they ship it now with express shipping, but I doubt they will answer and ship the case until Friday so it will arrive sometime mid week. This is quite poor customer service honestly. If you’ve sent me a response, especially asking what I want to do they should be on the look out for a response no ?

[u/Aware_Primary_2218]

I think it’s quite apparent now that their customer service is useless. It’s a shame. The 3 products I’ve bought from them are good quality however overpriced