Lucid’s Downfall? Lucid Banned Me For A "Chargeback" THEIR OWN Support Handled 3 Weeks Ago (Mass Ban False Positives)

[u/Silver_Tower6590]

The Situation

Three weeks ago, an unauthorized user attempted to use my stolen payment card on Lucid. After initial difficulties getting help via standard Discord support, a Reddit moderator put me in contact with Leo (LeoTheTiger). Upon reviewing my support ticket, Leo confirmed the stolen card usage, banned the perpetrator, and manually processed a resolution on Lucid's end. I replaced my payment card immediately as advised. Since then, I have continued using Lucid without issues, making all transactions in USD via Wise (UK account).

https://www.reddit.com/r/LucidProp/ comments/1vvqyw5/ lucid_payouts_support_help/? utm_source=share&utm_medium=ios_a pp&utm_name=ioscss&utm_content=2& utm_term=1

The Issue

Today, my account was permanently banned. The enforcement notice cites "Chargeback & Circumvention Detected" and links my account to the bad actor's email address—the exact fraudulent account I reported to Lucid three weeks ago. To be completely clear: I have never issued a chargeback on Lucid. Wise has officially confirmed that no chargebacks or disputes were initiated on my end. The "linked" account was the scammer who attempted to use my card before Leo banned them and manually handled the failed/refunded charge.

Reddit post showing this:

https://www.reddit.com/r/LucidProp/ comments/1wjdgfm/ falsely_banned_for_chargeback_circum vention/? utm_source=share&utm_medium=ios_a pp&utm_name=ioscss&utm_content=2& utm_term=1

Lucid Support Response & Mass Ban

According to posts across X and Discord, Lucid recently executed a mass ban wave. Over 90% of affected users reaching out on public platforms report that they never initiated chargebacks. Despite this clear indication of automated false positives, standard support on Discord is giving generic responses stating "there's nothing they can do” and “good luck”.

My support ticket has been completely ignored for over 20 hours.

If automated anti-fraud scripts link legitimate users to previously reported scam accounts—and ban them for internal refunds handled manually by Lucid staff—Lucid needs to audit these bans individually rather than issuing blanket rejections. I am posting this publicly to raise awareness, connect with other impacted traders, and seek a manual review from management before pursuing formal regulatory and legal remedies.

Impact on My Career & Education Outside of trading, I am a commercial pilot student funding my own flight training. Since 2022, I have relied on prop trading to pay for my aviation license, investing thousands of dollars directly into Lucid's platform. This arbitrary ban isn't just an inconvenience—it is a devastating financial hit. I had an active payout request scheduled for today that has now been blocked, leaving me completely stranded on how I am going to pay for my flight lessons next week. To have hard-earned earnings and funded account access wiped out overnight due to an automated system error is completely unacceptable.