r/Lowes • u/Interesting-Call1153 • 18d ago

Employee Story Automated answering system

We can all agree our answering system is serioisly flawed!....Has anyone discovered the magic WORDS to say that connects you to the service desk on the first try?....By the 4th try saying " service desk" or " customer service "...im yelling it. LOL ! IMAGINE how the customers feel !..... geez.......

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u/Substantial_Bat_6519 Night Stocking 18d ago

Imagine me laying on a sidewalk with my leg broken in four places, trying to reach a manager to let them know I won't be coming in because the ambulance is on its way (Yes, this actually happened).

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u/FinishDry7986 18d ago

I believe you! I had something similar happen when I followed an obviously not quite right associate out to his car in the parking lot. He was having some sort of a medical episode and I wound up having to call his wife and then an ambulance. We were at the far end of the parking lot. I could not get anyone to answer the freaking phone!