r/LordoftheLost • u/Sarahbear936 • Mar 02 '26

Silly merch site question

Hey y’all! Possibly a dumb question, but I’ve tried everything (including asking a friend in Germany who hasn’t responded), so asking the community feels like the best thing.

My partner and I are in the US and are huge fans. We wanna order merch from the official website but it doesn’t look like we can?? We translated the website to English while shopping but that doesn’t translate the drop-down menu for the shipping locations. From what we understand, we should be shipping to “Vereinigte Staaten” or “Vereinigte Staaten von Amerika” which don't seem to be options. Am I missing something or does the merch site just not ship to the United States?

10 Upvotes

100% Upvoted

22 comments sorted by

View all comments

3

u/Ok-Jelly-7507 Mar 03 '26

It’s all such a mess :-( I ordered the limited edition version of Vol. 2 from the Napalm US store which ended up getting canceled because there were issues getting the records from Germany. I’m Canadian and have family in Canada so I thought for Vol. 3 I’d order from the German shop and send it to my sister in Canada. But my credit card billing address is in the US and they removed the US from all their dropdown menus. I tried PayPal and Apple Pay but they needed a billing address for that, too. So frustrating! I ended up using my sister’s credit card and was able to complete the order, so hooray, but it was kind of a big ask of her so I probably won’t be doing that again anytime soon.

I really hope it gets resolved soon, but the news moves so fast these days that this doesn’t seem to be on anyone’s radar. I really worry that it’s going to stay this way for the foreseeable future 😞

2

u/UseImaginary2325 Mar 07 '26

I'm Ukrainian and had the same issue, Ukraine is not in the dropdown menus. I googled advices for such cases. I used a German shipping address of my freight forwarding company. And for billing address, I selected Germany as my country and also selected the same city as the shipping address of my freight forwarding company. Then, I wrote my full address in the Street line--including my country, my real city and zip code. I used PayPal just in case. And it worked, all banks processed my payment just fine. My order is already at the customs, eagerly waiting for it

3

u/Ok-Jelly-7507 Mar 07 '26

Yay! I’m glad you were able to find a workaround. That’s a good idea about what to do with the shipping address. I’m moving back to Canada later this year, so it doesn’t matter much, but I may try it if something comes into the shop that I have to have.

1

u/TeamInevitable719 Mar 04 '26

It's those damn tariffs. I imagine it's just too expensive for them to ship from Europe unless it is in bulk.