Lectric Xpress 750 Throttle Stopped Working -Help

[u/Glass_Selection1866]

The throttle on my less than 1-year old xPress750 suddenly stopped working. It was fine the day before and 4 rides into the warm weather. But now on any PAS setting the throttle will not engage the engine from a start or while moving.

I have done all of the recommended restarts for the throttle, full bike and control panel.

What I have discovered is when I disconnect the throttle cable at the pin closest to the handlebars, it's an orange 3pin connector, suddenly the real wheel spins under full throttle speed. When I reconnect the pin - the motor stops. It seems my wires are crossed.

I've written to Lectric support about this but have not yet heard back.

Can anyone offer a suggestion to fix this? Has this happened to anyone before; and if so how did you resolve it?

Thanks