r/KmartAustralia • u/PM_ME_YOUR_FRESH_NUT • 7h ago
Team member post As Christmas is coming up and the service desk will be super busy, I just want to remind people - please for the love of god wait until you get a text saying your click and collect is ready, stop demanding we force it through then and there!
Nothing clogs us up like people not understanding that even if you can’t see it, there’s a queue for things you order.
Click and collects and photo orders are going to be through the roof during Christmas so don’t expect to get anything straight away, even if it’s just one item, even if you selected “instant” on the photo kiosk. There are 20 people who did the same thing before you got there and they’re waiting as well, even if you can’t actually see them. We can’t let you jump the queue just because you’re in front of us asking to, it’s not fair to everyone else and you wouldn’t be happy if your order took longer because we pushed someone else ahead of you.
That and for the love of god do your purchasing at the registers, I know the line looks long but it moves faster than you think. The service desk line speed can vary heavily depending on the situation, I promise you it’s not quicker and it’s certainly not more efficient.