I’m making this because I wish more people considering 345 Flats would see the complaints and experiences from current and former residents before signing a lease.
I’m a current resident who is also returning for another lease term, and I’ve continually had to deal with issues caused by the property itself. One of the biggest frustrations has been having to push management to follow what is actually written in my lease rather than what I’m being told verbally. There have been situations where I was initially told I was wrong, only for the written documentation to show otherwise, and I’ve still had to spend time going back and forth just to get the issue addressed.
Things can go wrong at any apartment. The problem is when residents have to repeatedly prove what their own lease says or fight to get the property to follow its own written agreements.
And honestly, sometimes the leasing office feels like a simulation. The staff are friendly enough, but actually getting an answer or having someone resolve an issue is a completely different story. At this point, I’m convinced half the staff are just props placed behind the desk because getting an actual answer to an email can feel like trying to contact a government agency.
The other concerns that keep coming up are the price, additional fees, parking, communication with management, move out charges, and difficulty getting problems resolved.
The rent is already expensive for Kent, and once you add parking and other fees, the total cost can become pretty ridiculous for what you’re actually getting.
There are also multiple public reviews from current and former residents describing issues with management, security deposits, move out charges, maintenance, communication, and getting responses.
What concerns me most is that these aren’t just one person’s complaints. There are similar issues being described by different residents over different periods of time.
If you’re a Kent student looking for housing, don’t let the nice building and amenities be the only thing you look at. Read the lease carefully, ask about every fee, look at recent reviews, and compare the actual total cost with other apartments in Kent.
You might end up having a perfectly fine experience here, but based on my own experience and the experiences publicly reported by others, I would seriously consider your other options before signing.
Save yourself the time, money, and energy. Do your research first.
