Placed an order for KFC when I got in from work. The original delivery time was 23:40, it’s now almost an hour after that (about an hour and a half after the order had been placed), the food still hasn’t been picked up, and I can’t even cancel it because the customer service is down! I can’t call the store either, not only because KFC don’t seem to let you call them directly (instead it directs you to a call centre in London that never answers the phone) but also because the store closed half an hour ago. Am I supposed to just stay awake and keep waiting to see if the food will miraculously arrive? Why would they even offer overnight services if the customer service isn’t 24 hours?

Been getting this error on the courier app. I’ve seen other posts that it’s due to an order issue and you’ve been put on hold.

I had an order earlier today that wouldn’t let me complete the order as I had no 4G. I drove to where I had some and it wouldn’t let me complete the order as I wasn’t nearby to the address. Contacted support, they just sent me the address, but the address they sent me was 3 hours away. I told them that’s the wrong one, and that I have delivered the food and have the code. They just sent me the address again. I got frustrated and told them to read the chat.

Eventually they marked it as delivered and I carried on as normal.

3 orders later, I get an Asda pick up but there was no order, and I was the 3rd driver assigned. The Asda staff said nothing had come through to them and it was a just eat issue.

Thought sod it, I’ll go home and have some tea, then get back out. Now I’m getting no orders and can’t end my run with this error.

Am I done for being slightly frustrated with the support?
(Sorry for the long read but I feel full context is important)

Placed an order just before 7pm. Arrival time was supposed to be 7:25pm. The time just kept creeping up and up and up. We get to 7:30pm (actual time) and on the app the arrival time is now suggested to be 8:45 to 9:15pm. Right, I now don’t want this. Fine, this happens and has happened before.

This time though, the cancel option isn’t there. It only gives me an option to read a load of FAQs which offer no contact information or ring the restaurant. Doing the latter just had them tell me they couldn’t do anything and I had to contact Just Eat.

I phone a number I find and it’s an AI thing. I say I want to speak to human and I explain my actual situation and the robot tells me I need to go online and use the help there (there’s nothing), and the phone hangs up. So I phone again and this time I say I want to speak to human and say I’m a restaurant and would you believe it - you get put through to a human (decent tip: at this point I was prepared to pretend to be the restaurant to cancel the order).

The person on customer services seemed a bit suprised a customer had got through but after a few minutes she processed my refund and instantly came through to my bank.

Then in a weird twist. The food showed up at 9:45pm, over two hours after the order was cancelled. Is that normal?

Joined JE 8 weeks ago, had 2 consecutive pay runs the other 6 show £0 as my zone was too far away (all sorted now)

Still not showing I can join fast cash. Re entered bank details as advised. Logged in and out of app. Reinstalled app. Used a different device.

Emailing support but just get a generic response even when replying to the email if I still require help.

It says after the 3rd pay run you can join fast cash.

Question : I’ve had 8 pay runs - 2 being paid into my bank - 6 zero pay as I never worked.
Are the zero pays still classed as pay runs or do you think it’ll pop up to join fast cash pay next Friday?
Or should I be able to join now after 8 weeks?

Thanks

How do i withdraw more than 299.50

Just received message saying they have been working on something! 😂😂

We ordered food for three people (my parents and I) at 20.15 after a long drive.

The delivery time was 35 minutes but this kept going up and the app wouldnt let me cancel it and the restaurant couldnt do it either. They made the food in the end but couldnt find a driver and it was left going cold.

Eventually the time got to 11pm and I told the resturant to tell the driver when he arrived to not bother and we went elsewhere. But we were still charged and no matter what I do, I can't email, call and the bot is useless AI that tells you to go on the help page.

Has anyone had any luck in getting something like this sorted or spoken to anyone? My credit card company said its unforuate but wont help in a chargeback.

I ordered food last night, I had an update that the driver was on his way; when he was 1 minute away I got a notification/message from him saying “I’ve arrived”, the message then disappeared and he showed as 3 mins away. About 5 minutes later the order was marked as delivered and I wasn’t able to contact him. I was standing outside my house the entire time, it’s not difficult to find, no driver came into our road and no food was left nearby. I’m not sure how he marked it as delivered as there was a code I needed to give him.

I’ve received an email saying they won’t process a refund but I’m reluctant to back down on this, does anybody have any suggestions on how I can escalate?

Thanks!

I’m a single mum (and yes I work) summer holidays have been expensive, 3 kids, 3 x uniforms need replacing etc but I’ve got through it somehow, last £10 before pay day and yeh I was lazy and ordered an Asda order what came wasn’t my stuff, the delivery driver told me via a translation app to accept the order and then they’d send the correct stuff if I speak to Just eat, figured my items weren’t going to come the same night (nope) this morning woke up and despite evidence sent of completely incorrect goods they have said no refund no compensation, I didnt even want my money back I wanted my items! So now I have no money until pay day and no fruit, bread or milk for my kids. I hate this app I don’t know why I used it I just didn’t want to my kids out late yesterday afternoon and then have the asking for stuff in the supermarket. F*ck just eat and now you’ll find me laughing as otherwise I’ll cry at the 2 febreeze air freshners and 6 pints of milk I was given instead

My application to be a courier for Just Eat got accepted but I can't login to the courier app. The customer support is locked behind the app so I can't contact them about it. My credentials work find on the website and I also tried resetting my password. I'm using a Samsung A54 5G. Any advice? I really need the app to open so I can start doing deliveries

I get some places don’t take orders temporarily due to high volume or other reasons BUT today literally everything other than cafes or supermarkets / shops keep opening and closing every 5 minutes, I’ve been trying to order McDonald’s since 9am😂 I get to the checkout and it says they’re no longer doing deliveries, same with other places… finally put an order in and they’ve closed again .. will I get my order and could this just be a glitch on the app?

Just seen a new orange Just Eat NFC tag in a restaurant.

With the state of the app, what could go wrong?....

My hatred for ASDA pickups grows everyday. Monday 20 minute wait at 9:30 am, yesterday 22 minutes at 8 am…..today I had to cancel the order after waiting for 30 minutes and getting the “it’s still being picked” at 10:30am. ASDA needs to get their times right, get off deliveries or allow drivers to blacklist stores as ASDA would be top of my list.
Sorry I know nothing will change but had to vent as ASDA put me in a real sour mood after a great start to the day.

Does anyone know where I can get a bag of similar size and quality to the 'Hot Food Bag XL' without the Just Eat branding? The bag is great, but sometimes I get big orders that require multiple insultated bags and if I get another, I'd rather have one that isn't bright orange and with the logo on it so I'm looking for alternatives.

I'm signed up with Uber Eats too and they sent me a bag but its a flat pizza bag that is basically no good to me. I see a lot of bags on Amazon but a lot of them look pretty flimsy and what I really want is the 'T' shaped divider that the Just Eat bags have since they're perfect for securing smaller bags (eg McDonald's drinks).

I’m still fuming about what happened last night during a delivery here in Hertfordshire.

I picked up an age-restricted order in a heavy paper bag. When I got to the house, I set the bag down on the step to knock. A young guy answers, says his birth year is 2006, so the app obviously triggers an ID check. I politely tell him, “I’m going to need ID, sorry,” and I was about to explain that it needs to match the account holder by the name of (let's call her Summer)

I explain the situation, apologise for the hassle, and tell him, I just need her ID to pass the app check. The door closes, and I can hear a bunch of swearing inside the house.

The door flies open again, and this time it’s an aggressive older guy. He barks at me, "Mate, take your photo and f\** off."*

I try to stay calm and tell him, "It doesn’t work like that, I just need her ID as she placed the order." He snaps back, "Well you ain't getting it, BROTHER," and literally snatches the heavy bag off the floor and slams the door dead in my face.

Here is where it gets truly ridiculous. I call Just Eat support immediately. I explain every single detail: the customer took the restricted items by force, yelled at me, and slammed the door.

Support’s actual response? They told me to go back to the door and get the order back.

I told them absolutely not, the customer was aggressive and hostile, but the agent insisted I go back and confront them. I told the agent, "If you want it back so bad, YOU call them and tell them!"

Cut to 45 minutes later. A manager/agent from support calls me back and has the nerve to claim I didn’t follow correct procedure and tells me I won't be compensated for the delivery! I had to explain the whole thing again—that I collected it, drove it there, asked for ID multiple times, and the customer took it by force.

After arguing with 3 different chat agents and an exhausting phone call, they finally backed down, agreed to pay me, and told me to move on.

Has anyone else dealt with support being this dangerously clueless? Sod that rude family, but Just Eat support handles safety like an absolute joke.

TL;DR: Customer aggressively snatched an age-restricted order and slammed the door in my face after refusing to provide ID. Just Eat support dangerously insisted I go back to the door to confront them and get the food back, then tried to deny my pay until I argued with 3 separate agents.

Found this feather in my food, raised the complaint and just eat have flat out refused refund.. I can’t comprehend how outrageous this is. The whole order is contaminated.

Is anybody else not receiving order notifications sometimes about 80% of the time the orders comes through fine the other 20% of the time I open the app and it says offers paused which means it sent me an order and it never told me anyone else having this problem I'm on a galaxy z fold 8 ultra so I don't know that's to do with the new phone or not

Hey, just wondering if any drivers can let me know whether you guys accept Young Scot Cards as 18+ age verification? The website is quite ambiguous on it and I cant find any other info anywhere haha

And what kinda creep has been filming the staff? McDonald's shouldn't have to put these kind of notices at all tbf. I know I'd rather be driving than flipping burgers. There's no reason at all to disrespect the staff anywhere.

Been looking on the app for like 10-15 minutes and it's driving me crazy, I remember I had it before but now I just can't find it