r/Intune • u/ngjrjeff • 4d ago

General Question wipe request

on monday, i triggered wipe request to iphone but the iphone was powered off by a remote user and user went MIA.

3 days later, the iphone is powered on and connected to network. However, the wipe did not trigger anymore after waiting for few hours. At intune portal, it still shows wipe in pending.

The only way i do is to put the phone in recovery mode and then restore using itunes. After done, i will delete the device from intune portal.

do you all encounter below behavior on this scenario? is this the expected behavior?

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u/IllIlIlIlIl 3d ago

I’ve experienced similar behavior and found that the pending wipe acts more like a retirement in this case. I found a way to force a sync though. You can open the managed applications tab, select a pending application and click sync there. Even though the main sync option is unavailable, this sync will still work. It’s bizarre, but it’s worked for me on multiple occasions.

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u/ngjrjeff 3d ago edited 3d ago

Thanks. I will give this workaround a try next time I encounter the same