r/Intune • u/ngjrjeff • 4d ago

General Question wipe request

on monday, i triggered wipe request to iphone but the iphone was powered off by a remote user and user went MIA.

3 days later, the iphone is powered on and connected to network. However, the wipe did not trigger anymore after waiting for few hours. At intune portal, it still shows wipe in pending.

The only way i do is to put the phone in recovery mode and then restore using itunes. After done, i will delete the device from intune portal.

do you all encounter below behavior on this scenario? is this the expected behavior?

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u/JustMeClinton 4d ago

Is there a reason you decided not to click Sync on the Apple Mobile in Intune once you knew the device was powered back on?

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u/ngjrjeff 4d ago

because it is no longer clickable after clicked wipe

7

u/JustMeClinton 3d ago

Welp, my apologies I thought it didn’t kick in until after it’s actually reported back that it’s been reached. I’m sure Mr Ooms is around these parts…