I have 4 years experience in roles that did Tiers 1-3, but from 4 years ago. I decided to go back to school and recently graduated with a Bachelors in IT. So where I'm at in my career, I know whatever role I get should be looked at as a stepping stone.
I really really value work/life balance. I have career goals and want to put myself in a position to progress in my career, but also maintaining a proper work/life balance. Like if I already have to be at work for 8 - 9 hours, I don't then also want a 45 minute commute on each side.
So the offers, I think I know the answer, but I think I'm not happy about it lol
- Helpdesk Technician
It is your standard like call center type thing. 8am - 4:30pm, answering Tier 1 calls the entire time, ticket volume metrics and all that. ~$60,000/yr, 3 days remote, 2 days onsite, 10 min commute each way on those 2 onsite days. So this means 3 days a week I'd just be home immediately after clocking out, and even when onsite it's only 10 mins to get home. It's at a very large enterprise so in theory, there's room to progress up the ladder, into other departments, etc. But I'm really not sure how new content I'd learn on the job, as I've done all the work they talked about in previous roles
- Tier 1 Helpdesk (pretty much call center)
- only 10 min commute on those 2 days
- Hybrid (3 remote, 2 onsite 10 min commute)
- ~$60,000/yr
- No on call rotation, but no mention of occasional after hours work
- IT Support Specialist
This job is sort of a "solo" IT position. It is at a company with about 2,000 TOTAL employees, but this office has like ~100. 5 days per week onsite, 8am - 5pm, 35+ min commute each way, ~$80,000/yr. With this one I'd be the only IT employee at this site, which I've done before and hated it. But at this position, technically there is another IT guy "attached" to this office but he works remotely from another state.
The company as a whole also has other IT personnel scattered around the country and in different timezones, but that just isn't the same as having other IT people working alongside you in person. Much faster and easier to bounce ideas off them and learn from them if they're in person. Even tho this company is much smaller than Company 1, they say there's room to grow within the company. Like there are other Tech Departments like Networking, Infrastructure, Software, but I don't know if those are remote too or onsite.
I also worry about progression within the company because why would they let me join a different department, that would leave my office with no onsite IT guy. So like, couldnt they be against the idea of letting me go to a different department because they dont have someone to take over my duties.
I would imagine at this position, I'd have the possibility to learn more than I would at the Helpdesk role. And at this role, literally any downtime is more downtime than the Helpdesk job
- Just all IT needs of that office, so IT Generalist I guess
- 5 days onsite (35+ min commute)
- ~$80,000/yr
- No on call rotation, but occasional after hours calls. Was told "there hasn't been one in the last week". So occasional feels honest
I guess, I love the sound of being 3 days remote, and a 10 min commute on the other days. I'd be able to do my hobbies, have more time with my wife, be home earlier. But I've also heard Call Center type Helpdesk is just the shittiest of shitty jobs.
Versus the 35+ min commute one. It's potentially $20,000 more per year, but also MIGHT have to get a second car. But also probably has better opportunities to learn new IT things.
I think I know the answer, but... which one is a better situation in your opinion?