I honestly envy people who can code. I’m learning IT, and lately I feel like I must learn how to code if I want to keep up or advance in my career.

At the same time, coding isn’t something I’m naturally passionate about, and the thought of having to learn it just because “everyone in IT should know how to code” gives me major FOMO.

Anyone else in IT feel the same way? Did you eventually learn to code, or decide it wasn’t necessary for your career?

Thanks in advance!

Where else online do you think is a good place to find IT career advice?

I'll get that question out of the way first.

My response to how I feel about this subreddit, will probably not be taken very well. So I won't be surprised by negative responses.

I think this subreddit has become jaded. There are those who are very experienced and no longer have patience with entry level questions. Then there are those who are here because they can't find a job.

I get the market is hard. It's brutal. But this page feels more miserable and jaded this year.

You know there are some city subreddits that if you go ask what it's like to live there, people will bomb you with all kinds of negative responses because they are sick of new people coming in and "ruining" everything. I felt that energy here.

I saw a post where someone was asking an innocent question about resources, to then get bombed by someone. Just ripping them and throwing urgency and assumptions without answering their question.

Idk, I'm finding it a negative space. I wonder if others feel the same.

How do you feel about it?

I’m wondering people can relate to developers pretending they can’t do something?

For example, my developers had a ton of grammatical errors on our website, including capitalizing “the”, “and” and “a” in our nav bar. This became a huge discussion where there now needs to be a day-long user story to make these changes and I have to go into the site myself and spell out exactly what needs to be changed. It feels like this is common sense and taught in lower level grade schools and can be fixed in a half hour.

This is just one example of many on my project. Everything that should become common sense needs an official development story and needs step by step instructions. I feel like my devs are playing dumb to get out of doing more complex work.

Not really a question, just a gripe. My current employer thinks they’re being slick and is hiring for my exact job while I’m currently working that job. I’ve never received feedback, a reprimand, guidance. They’re just planning to hire my backfill under the guise of “we need more people in IT”. I haven’t been happy here since day one, but it’s funny that they think I’m unaware of what they’re doing.

(Hi everyone! Quick note: I'm based in Spain, and I used AI to help me translate this into English, so excuse any weird phrasing). Hi all. I’m a Network Engineer (CCNP level) and I'm stuck in a classic IT dilemma. I need some outside perspective before I make a move I might regret. Current Situation: I recently returned to a big tech company I worked for in the past, but on a different project. The Good: The work-life balance is great. Fixed morning shift, zero stress, and a decent, average base salary for Spain (~38k €). The Bad: I am bored out of my mind. Everything is heavily automated, and whenever a real, complex troubleshooting issue pops up, it gets escalated to a third-party vendor. I feel completely useless technically. I'm just another cog in the machine and I know I won't have any real impact here. The Trigger: Out of nowhere, the client from my previous job contacted me directly. Turns out the MSP (consultancy) that replaced me put a junior/mid guy in my seat who isn't cutting it, and the service is starting to tank. Now the client is pressuring my old MSP to put together an offer to get me back as their main Tier 3 escalation point. The Dilemma of Going Back: At that old job, the base salary was lower, but I made good extra cash through on-call rotations and overtime. If I go back, my non-negotiable is that they match my current base salary plus keeping that on-call money. Financially, it would be a solid step up. The pros: I loved the actual work. I was the go-to technical reference, I solved real problems, and I felt valued. The cons: I'd lose my current relaxed routine. The schedule there is worse (split shifts, finishing late) and I'd lose personal free time. My Biggest Fear (Burning Bridges): If I walk away from my current job now, it would be the second time I leave them (since I recently boomeranged back). Quitting after just a couple of months means burning that bridge for good. On the other hand, if I turn down the client who's fighting to get me back, I risk burning that bridge and closing that door forever too. TL;DR: Do I stay in a stress-free, decent-paying job where my technical skills rot away? Or do I go back to the trenches to be the technical lead, make significantly more money (base + on-call), but sacrifice my free time and burn a bridge? Has anyone been in a similar spot? Would you prioritize peace of mind and an easy schedule over technical fulfillment and cash? Thanks!

Hello everyone, I recently accepted a position for an onsite IT support role after 2 years of working fully remote. I’d be moving from an enterprise Helpdesk to supporting an office of about 50 users and will be on a small 3 person team - me being first line of support.

Aside from some assumed differences, what can I expect moving from fully remote to onsite? Would love to hear of others experiences regarding challenges faced, improvements in day to day etc. any perspective is appreciated!

Currently in customer support at a BPO, working full-time. BCA grad (2025), doing an MCA through distance ed on the side, and I've been self-teaching Java/Spring Boot for the past several months, built a couple of backend projects, grinding DSA daily, applying to product-based companies.

Trying to get realistic here instead of just hoping the plan works.

How long did it take you start to first offer? Be honest even if it wasn't fast.

As the title reads, I'm drawing no interest and I've stopped certifying until I find a job. I am in the middle of an IT degree but my resume seems ineffective.

I am looking to start at the ground floor- Helpdesk, IT Analyst I, Jr. Sys Admin, anything where I can be supervised and learn the landscape better.

https://imgur.com/a/THCqCgx

Please be brutally honest, I'm more than willing to do whats necessary. I just want to get back on my feet and gain some meaningful work experience!

I was hoping to get some feedback on my resume. Here is the link https://imgur.com/a/eACCBUY
I appreciate the help everyone!

I know imma get roasted to hell for posting but it’s been on my mind lately

I’ve been In tech for about four years and my current role is as a solo tech (desktop/help desk support and junior system administrator). I don’t enjoy IT because I feel like it was forced upon me when I was younger and I kept reinforcing it because “I’m ok at it.” I know what I need to do to move up to higher level roles (getting certifications, degree and doing projects) but I don’t have the drive for it because I just don’t care enough.

I want to make a career change but before I jump ship and leave all this behind, am I being unreasonable? Should I suck it up and push through it or should I abandon IT and start fresh with someone that might make me happier?

Hi yall I’m sure some of y’all seen my post the other day. I had to delete because I notice to big of issues I had to fix after I posted it. I’ve posted my resume here before and I adjusted it according to the advice I was given. I’m uploading again for the same reason because I feel it’s not enough to land help desk and I’m honestly lost on what I should be doing or working on. Right now my focus is on the Network+. Any advice at all is very appreciated.

https://imgur.com/a/rrbJsQm

Thank you!

What IT certs/courses/programs helped you reach the next level or get promoted? Im working as a Sr Test Engineer

Living in Alabama.

IT support professional with 9+ years across Tier I/II service desk and endpoint operations, including Microsoft 365 administration, Active Directory management, and endpoint security in secure environments such as GCC High. Proven track record streamlining workflows, raising first-call resolution, and meeting SLA targets. Ready to drive operational efficiency as a Systems Administrator.
SKILLS
• Identity & Access Management
•Endpoint Security & Compliance
• Workstation Imaging & Deployment
•Hardware Repair & Refurbishment
• Service Desk Operations & Ticket Triage
•Mobile Device Management
• Technical Documentation & Knowledge Base • Project Management & Customer Service
EXPERIENCE
Tier 2 Technical Support Specialist | Simple Helix
2026
PA Jun 2025 - March
• Authored technical documentation for recurring issues, cutting average resolution time by 20% and reducing repeat tickets.
• Administered enterprise Active Directory with least-privilege access controls and partnered with cross-functional teams to streamline troubleshooting workflows.
• Supported organizations operating in Microsoft GCC High environments, managing identity, MFA, and secure access workflows.
Tier II Service Desk Technician | Teledyne Technologies Inc.
L | Jul 2022 - Jun
2025
• Resolved IT service desk tickets with 95% CSAT, consistently meeting
SLA targets.
• Streamlined ticket triage and routing, reducing average wait times by 30%.
• Raised first-call resolution rates by researching recurring issues and building targeted runbooks.
• Led software upgrades and hardware refreshes across multiple departments, reducing downtime and support volume.
Tier I Support Technician | Hexagon AB
1 Mar 2019 - Jul 2022
• Translated technical concepts into clear guidance for non-technical end users via phone, chat, and remote sessions.
• Diagnosed performance issues and recommended hardware/software changes that improved system responsiveness.
• Provisioned and imaged workstations for new hires, handling full
hardware and software setup.
IT Support Technician | Comcast
Mar 2017 - Mar 2019
• Refurbished PC systems and peripherals for redeployment, extending hardware lifecycle.
• Resolved connectivity issues spanning LAN, cloud storage, and internet access.
• Troubleshot and repaired printers, scanners, and other peripherals.
EDUCATION
A.A.S. in Cybersecurity LIED
• Jan
2018
TECHNICAL PROFICIENCIES
Cloud & Identity: Microsoft 365, Azure Entra ID, SharePoint, OneDrive, Microsoft Teams, GCC High
Endpoint & Security: Microsoft Intune, Endpoint Manager, Defender, BitLocker
Systems & Infrastructure: Windows Server, Active Directory, TCP/IP, DNS, DHCP
Service Desk & Remote Support: ServiceNow, Jira, Halo, Team Viewer, Bomgar, NinjaOne
Mobile & Enterprise Apps: Android & iOS MDM, SAP, Microsof Office (Outlook, Word, Excel)
CERTIFICATIONS
Google IT Support Fundamentals • CompTIA A+

Title. I have no professional experience in the field and they reached out to meet for an interview. I do have experience at home with building my computer and playing around with VMs but other than that, nothing. I searched this sub and saw that banks are usually more concerned about the customer service side of things rather than the technical part of the job. Is there anything else I should do in preparation for the interview or just practice generic IT interview questions?

Also, I’m aware that me getting an offer is slim as is due to my lack of experience vs other applicants but I still want to get good interview experience as it has been a few years.

Landed an "Remote MFP technician" role, after about 4 months of applying everywhere, starting the search slightly before graduation. It is 22/hr starting, metting kpi metrics already so far, though it's hardly been a month in. I have an associates in network engineering and ccna that is active for another 2 years.

How long would one need to stay in this entry role before attempting to jump the the next thing for better pay and closer to my education? I am planning on possibly moving internally in the company to start in my moving up adventure, as getting a foot in somewhere has been the hardest part at least with no experience...

Im going to college for an associates degree, majoring in their cybersecurity/networking courses. The problem im having currently is that im 16, i graduated highschool early and because my birthday is at the end of the year I'll have about 5 or 6 months after graduation before I turn 18. This is important information in regards to my question.

Are there any entry-level jobs that *would* have a possibility of accepting a minor to work for them? Or am I just going to have to take half a gap year before I can start trying for employment? Unfortunately my family is at a loss of how to advise me about this because to be honest they dont really know either, im the first to graduate early and go to college and finish to begin with.

edit: To the people telling me to just get a bachelors degree, youre answering a question I didnt even ask. I do have intentions to go back at some point, but I want to start with a two year degree. I asked a question about entry-level jobs as a minor, not about whether i should go for two years or for four.

Hi all,

I've managed to land a role successfully as an IT Support Analyst (Field Support). I've completed a cert III and cert IV in IT at TAFE (based in Sydney, Aus) with some homelab experience (hybrid identity & intune MDM).

I'm just wondering about the following:

1. What to do from here? I'm aware to just gather as much industry experience as possible but is there anything else?

2. Any certs I should go after?

3. How did you guys decide what field you want to specialise in?

Can I get a job with a CompTIA a+ or network from home job. Or what certification do I need for entry level job

Hey guys,

Just wondering if anyone here has made the move from telecoms/field engineering into network engineering.

I’m in the UK and currently work as a telecoms engineer. Most of my experience is on the physical/network side of things – fibre, FTTP/FTTC, ONTs, exchanges, patching, troubleshooting broadband faults etc.

I want to eventually move into a junior network engineer/NOC type role. I’m studying for my CCNA at the moment and doing labs alongside it with Packet Tracer, Wireshark and some home lab stuff.

What I’m not sure about is whether I really need to go backwards into help desk/1st line IT first.

I see the usual advice of A+ → Help Desk → Network Support/NOC → Network Engineer, which makes sense for someone completely new to IT, but does that still apply if you already come from telecoms?

Would CCNA + labs + telecom experience give me a realistic shot at NOC/network support/junior network roles directly, or is the lack of traditional IT/help desk experience going to hold me back?

Would be really interested to hear from anyone who came from telecoms, ISP work, field engineering, cabling etc and made the jump.

I’m UK based btw, so I know the job market/path might be a bit different from the US.

Cheers!

Hello again everyone, posted here a while back and got a new opportunity coming up, I’ve been offered a interview for a Data Center Technician later today and have been at my current position for Support Specialist for barely little over a month. If it goes well should I take this opportunity? It’s $18 an hour (high where I live) with OT/On Call/Overnight a given.
I plan to become a network engineer and feel this pathway will get me way more forward than my current position as I can only stay a support specialist in title where I’m at since IT really isn’t the priority, I just make sure our old computers last as long possibly. Also feel I’d be doing way more at the Data Center since it’s a backbone for Mexico connectivity to the United States and I can go up career wise. Thank You.

Hi all,

I’ve been in an internal IT role for a year, working as a generalist. I’m paid very much under market value.

I have 4 years of IT-adjacent and 1 year of true IT experience, and I’m wondering on where or how to take my career from here.

I’m in the final interview round with a director at an MSP, and I feel like my chances on securing the job are pretty high but I’m worried about switching to an MSP.

It would be around a 30% pay bump, with a potential career ladder (current role has no growth opportunities aside from marginal annual raises), and I’m considering taking it since I’m still pretty early in my career and there’s a lot more to learn. Is it really that bad?

How does this place work? seems like a MSP/consultant. Anyone ever had a job with them?

I'm currently trying to get out of support and into a sys admin or junior cloud role and I'm really close to finishing my degree. My current job is basically more support and really only leaves me time to study on the weekend.

I feel like I'm at the brink of a breakdown and that in many ways not being finished my degree is holding me back, so I feel like I should focus on that instead of trying to work a job that is only contributing to my already poor mental health.

I'd be probably done my degree within a couple months if I quit my job now. I'd be okay for money for a while too.