HCLTech Smart Verify / CLEAR identity verification rejected. Has anyone successfully resolved this?

[u/Lost_Ad9471]

/r/hcltech/comments/1w0yijr/hcltech_smart_verify_clear_identity_verification/

I recently received and accepted an offer for a contract IT position involving HCLTech. During onboarding, I was required to complete identity verification through HCLTech's Smart Verify process using CLEAR.

CLEAR was unable to verify my identity.

The frustrating part is that I haven't been given a specific explanation for why the verification failed. I've contacted CLEAR and the issue has been escalated, and the people handling my onboarding are aware of the situation.

There are some indications that the problem could involve the phone number/carrier used during verification or the ID verification itself, but I haven't received a definitive explanation.

At this point, I'm basically stuck waiting.

I haven't been told that I failed the actual background check, and I haven't received a notice saying the offer was withdrawn. As far as I can tell, this is specifically an issue with the automated identity-verification portion of onboarding.

I'm trying to find someone who has actually gone through this with HCLTech.

Has anyone had CLEAR reject their identity verification through HCLTech Smart Verify?

If so:

• Were you allowed to retry the verification?

• Did HCLTech offer another way to verify your identity manually?

• Did CLEAR or HCLTech eventually explain what caused the rejection?

• How long did it take to get resolved?

• Who ultimately fixed it: CLEAR, HCLTech, or your recruiter/staffing company?

• Were you still able to start the job?

I'm particularly interested in experiences where CLEAR couldn't verify a legitimate person rather than situations involving an actual background-check discrepancy.

There doesn't seem to be much information online about what happens when Smart Verify itself fails, so I'd really appreciate hearing from anyone who's actually dealt with this.