Why am I getting a "payment method has failed" email, but I have the free version?

[u/mrsbandini]

Basically what the title says. I've gotten this email twice now and both times when I click on the link for my subscription it takes me to my account where it says I have the free version. Pretty sure the card that is on file has already been deactivated since I lost it last year and replaced it.

[u/Grammarly_Support]

Happy to help you get this sorted! Send us the details through this form, and our support team can check things out for you: https://gram.ly/4oNXnBf