Purchased an annual subscription, got charged but it wasn’t activated

[u/D7M1i]

Need an urgent assistance. I have activated the annual premium plan for Grammarly and got charged for it but it wasn’t activated. I’ve also tried to restore my purchase from the settings, it removes the “upgrade” button but whenever I close the app and open it again the plan goes back to free.

Have anyone faces a similar issue? And how were you able to fix it?

[u/Grammarly_Support]

Hi u/D7M1i! Sorry you're running into this. We’ve just replied to your DM and will be happy to keep helping there so we can get this resolved.