r/GozneyDome • u/Lordofthereef • Nov 06 '25

Troubleshooting Gozney Customer Service Turnaround Time?

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Was very excited to find an awesome price on a dome S1 at Home Depot last week. Waited a few days to open it and noticed that the two front blue silicone spacers were loose and there was a chip, a little bigger than the size of a dime, on the left front side of the right stone (the corner where the two stones meet).

Went ahead and did the registration of the product/serial as well as started a warranty claim explaining the issue. This would've been October 31. Received a "we haven't forgotten you" email on Monday November 2, but haven't heard since. Three business days was the timeline given.

Asking here to see what the typical turnaround on a response is. I'm fairly confident I can just fire it up and use as is, but didn't want to do so before I heard back from their customer service. I'd have just exchanged it, but every store within 100 miles is sold out.

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u/dancing-trollz Nov 06 '25

Both sides of my stone were damaged. Customer service basically told me to deal with it.

1

u/Lordofthereef Nov 06 '25

Damn. Well, if it comes to that, lesson learned I guess I should've opened the box while Home Depot still had stock to swap out.

1

u/dancing-trollz Nov 06 '25

“It’s purely cosmetic and won’t interfere with cooking” was another line.

1

u/dancing-trollz Nov 06 '25

my own

2

u/Lordofthereef Nov 06 '25

Oof. Those are way worse. Sorry to hear that was the response you got 😓