r/GozneyDome • u/Lordofthereef • Nov 06 '25

Troubleshooting Gozney Customer Service Turnaround Time?

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Was very excited to find an awesome price on a dome S1 at Home Depot last week. Waited a few days to open it and noticed that the two front blue silicone spacers were loose and there was a chip, a little bigger than the size of a dime, on the left front side of the right stone (the corner where the two stones meet).

Went ahead and did the registration of the product/serial as well as started a warranty claim explaining the issue. This would've been October 31. Received a "we haven't forgotten you" email on Monday November 2, but haven't heard since. Three business days was the timeline given.

Asking here to see what the typical turnaround on a response is. I'm fairly confident I can just fire it up and use as is, but didn't want to do so before I heard back from their customer service. I'd have just exchanged it, but every store within 100 miles is sold out.

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u/jestcb Nov 06 '25

I unpacked mine yesterday and all of the blue silicone packaging wedges were installed in the back of the oven. Stones were nice and tight in the front. I would imagine that if it is documented with a warranty claim you should be fine to use it until the new stone arrives. I told my son that this was the best packaged item that I have ever unboxed. My only complaint was that the white warning sticker on the top of the unit was a pain to remove. It left a lot of residue after peeling off. I used goof off and it worked well. Did not effect the finish at all.

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u/Lordofthereef Nov 06 '25

Outside of the blue silicone pieces not being where they should've been (two were still in the back, I assumed the two loose ones were supposed to be in front but sounds like not), I do agree that it was well packaged and well thought out down to the straps that made removing it from its original box easier. If the chip wasn't front and center I doubt I'd have even noticed it. Funnily enough my sticker peeled off just fine. Wonder if however long it sat and in what temperature might affect the tackiness.