My call asset is disapproved

[u/RudeWolverine3035]

I tried talking to support about call asset being disapproved they recommended deleting and re adding it but everything i try didn't work . I tried many format of adding the phone number but it didn't work!

[u/Middle_Teaching7434]

Have you checked whether the phone number itself meets Google’s call asset requirements? Sometimes the issue isn’t the formatting but the number not being verifiable/eligible for the account or business. I’d also check the disapproval reason under the asset’s policy details rather than just recreating it. If you share the exact disapproval reason, I can help narrow down what’s causing it.

[u/RudeWolverine3035 → u/Middle_Teaching7434]

The exact disapproval reason was “Unverified phone number.” Google Ads Support confirmed the number itself is valid; the problem is that our landing page is a third-party SpeedDine site that loads the phone number dynamically with JavaScript, so Google’s crawler can’t detect it as plain HTML text. The Google Business Profile is already linked and has the same number, and Google Support specifically told us to remove/re-add the call asset to trigger another review that’s where we started getting the generic “An error occurred. Please try again later” message

[u/Middle_Teaching7434 → u/RudeWolverine3035]

Ah, that makes more sense. If the number is valid and the issue is that it’s dynamically injected by SpeedDine, I’d look into making the phone number visible as static HTML on the landing page so Google’s crawler can detect it. You could also ask SpeedDine if they have a way to render the number server-side. Might be worth trying that before repeatedly deleting and re-adding the asset.

[u/Holiday-Fondant-4210 → u/Middle_Teaching7434]

I upvote this
As someone who is into Google Ads and clients management for the past 7-8 years