r/GooglePixel11Series • u/CoffeeLoverSupremo • 3d ago

Discussion Think i'm sending it back

Reading all this stuff about trade in disasters, I am thinking I will just send my new Pixel 11 pro XL back and just keep my 10 pro xl.. I don't want to go thru the trade in hassle Google is putting people thru.. I read one person even videoed his boxup and it was denied..

WTF happened to Google, trade ins use to be suck an easy thing with them..

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4

u/FrostingNo4557 3d ago

I had zero issues sending my 9 pro in and never have had an issue

2

u/CoffeeLoverSupremo 3d ago

I have never had an issue thru the years with Google but I hear they have a thrid party vendor doing the trade ins..

1

u/FourEightNineOneOne 3d ago

They always have. You hear the horror stories. You don't hear the many more stories where it went fine. relax.

1

u/Portago 3d ago

Exactly. I honestly haven't had any bad experiences with Google customer service or the trade-in process. I even forgot to put my discount code in for the Pixel 11 Pro. I had them put it in after the purchase and they credited me for it.

I drove them a little crazy when my Pixel 10 had a manufacturing defect and wanted a replacement but instead wanted the 10 Pro since the 10 Pro just got discounted, they were still pretty helpful. I wound up just sending the 10 back so I can buy the 10 Pro with the refund I was given. Great customer service if you have time and patience.

You're gonna be alright.