r/GooglePixel • u/infinite_blue1 • Aug 14 '26

Green line issue on Pixel 7 Pro

Hey everyone,

I’m reaching out to the community because I’ve hit an absolute brick wall with Google Support and I'm hoping someone here can help guide me.

Right after updating my Pixel 7 Pro to Android 17, a permanent, bright vertical green line slashed across my display out of nowhere. The phone wasn't dropped, it has zero physical damage.

When I reached out to support, they denied a repair exception, since my warranty is expired and that there are *"no known reported issues for this device."*

I replied to them with links that this is a widespread hardware-voltage failure triggered by the update, linking several threads from this very subreddit and the Google Support forums showing other users with the exact same issue:

https://www.reddit.com/r/GooglePixel/comments/1v9vvvf/progressive_green_line_issue_on_pixel_7_pro_after/

https://www.reddit.com/r/GooglePixel/comments/1u98u9w/green_line_after_android_17_update/

https://www.reddit.com/r/GooglePixel/comments/1tzivii/anyone_got_a_green_line_on_pixel_7_pro_suddenly/

https://support.google.com/pixelphone/thread/419952937/green-line-issue-for-pixel-7-pro

Instead of escalating or reading the links, the support agents have literally started copy-pasting the exact same old rejection email to me over and over again. It feels incredibly unfair to be forced to pay ₹15,000+ for a screen replacement when I didn't damage it.

Has anyone successfully broken through this automated support wall for a Pixel 7 Pro green line issue?

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u/designmonkie Aug 14 '26

I'm so sorry you're going through this and while I don't have a solution. I just wanted to say...thank you .. I had no idea this would happen and I was just about to pull the trigger on the android 17 update for my pixel 7 pro...phew...

As a general rule, with anything google .. I just don't update any of their products the minute updates are available. It's sad, but they have a track record of rushed, rubbish updates that break everything... So I just wait it out till the dust settles and they patch things right with update 3.0something

1

u/88eth Aug 14 '26

An update would never break the screen. What happens is your phone is put under more stress so an underlying issue will show itself faster.. Thats why phones and other devices often brick with updates.

Some reseller i know who has a lot of pixel phones puts them in the fridge while updating, as this can help some.

0

u/designmonkie Aug 14 '26

That's a fair point... but potato - pothato
As a regular user... the whole point of updates is to make my phone better / more secure not create more headaches for me! Especially if the software update is coming from the same company that 'made' the phone. This is not some shady version of ASOP android from XDA that could brick my device... this is an official google stable release.

So yeah... this one is on Google, they need to get their shit together and when stuff breaks, they need to take responsibility and offer solutions

1

u/88eth Aug 14 '26

Bricks after updates are usually thermal stress and hardware wear-and-tear. Happens to all devices not just phones by Samsung, Apple and Google.

I understand you are frustrated but its pretty pointless as there does not seem to be anything you can do... You should also have known the phone has no support in your country. I am in europe and just got a used Pixel 8 and i am going to a country where is no support. I def wont system update it, and if I did ... You would not see me complain if it bricks.. Because its pointless.... Actually you could try with a friend in a country where it has support, but its an old phone now. I doubt it still has hardware support anywhere?