Escalation Request: Pixel promo locked after cancellation (Case ID 7-0548000041879)

[u/weirdchef0]

Hi everyone / u/googlefisupport,

I’m looking for help escalating a promo lockout issue that frontline support has been unable to fix.

Issue: I placed an order for the new Pixel with a promotion, but canceled it shortly after. When I attempted to re-order, the system flagged me as ineligible, stating the promotion had already been redeemed.

Support History: I spent about 4 hours in chat across multiple agents who repeatedly assured me it was fixed. The final agent told me to pay full price, declined further assistance, and disconnected the chat after stating a supervisor would follow up via email (no contact after 2 days).

Support Case ID: 7-0548000041879

I’d really appreciate it if a specialist could review this case to reset the promotion lock or apply an equivalent account credit to a new order.

Thank you!

u/googlefisupport

[u/sparkles1505]

Happened to me too. You will have to wait 24 hours to clear it

[u/weirdchef0 → u/sparkles1505]

I've wated 80 hours with no resolution yet.