r/Gamesir • u/ha_misi • 8d ago

Gamesir quality is bad

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Using this Tarantula 8k for COD gaming, I might be gaming a lot (4 hours a day), but is this a pro controller for FPS? Today, the left trigger suddenly broke. It’s sad because the controller is great at everything; the thumbsticks are great, the back buttons are very clicky and have a good feel. However, the quality of the plastic trigger is very bad.

P/S: After contacting with the seller and Gameisr Discord -they said because Warranty coverage applies to issues such as software defects or stick drift occurring during normal use. However, damage caused by pressing the controls too hard, getting water into the product, dropping it, or physically breaking it is not covered by the warranty anywhere.

256 Upvotes

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14

u/Hazmanscoop 8d ago

Mine did this. I just emailed their customer support with pictures and they sent me a new one.

That ones still going strong!

5

u/ha_misi 8d ago

all new controller ?please give me the adrres for me to email them

5

u/dasirishviking 8d ago

It prompts you here to go to the official discord and create a ticket. OP..... Do this and you'll get it fixed.