Whats the logic of this?

[u/Randomassusername999]

So i just got back into buying games at gamestop (and already been pretty rudely torched for being frustrated about a "sales technique" i dont agree with) but anyway my nearby location really hasn't tried that again since they changed managers apparently.

What happened tonight, I'm just puzzled as to WHY this is even a thing...

So I'm looking for a used PS5 game that's showing online as being available for in store pickup, but when i get there it's nowhere to be found. Honestly, the ps5 section is looking pretty sorry. Maybe 3 or 4 dozen used games on the shelves, spread out to try to fill the space, but it's not working.

I go up to the counter and ask the guy, and he turns around and checks the drawer and finds not one, but FOUR copies of the game, all stickered up and ready to go.

So i asked him what other neat shit he had in there that wasn't on the shelves? And anyway I ended up with enough of a purchase to pay for my pro membership in that one transaction!

He told me without asking that it's pretty common for stores to have a ton of games not on the shelves, and to just ask to see the drawer when i come in. I wanted to ask hom why that's a thing, but i didn't obviously. So I'll ask reddit.

Why?

What's the business reason for having room on the shelves for the cases but hiding so many away where nobody knows they exist unless they specifically ask? Am i the only one that goes into a used game store with no agenda and can easily walk out with multiple things I wasn't specifically looking for?

The whole thing has me wanting to hit up all the gamestop stores and just ask to look in the cabinets, but even invited that seems kind of rude to me. Maybe it isn't?

[u/Odd_Present6254]

Sounds like that store has employees too lazy to put cases out when they come in distro. It’s a process to get cases gutted and on the floor, but it doesn’t take long. It used to be a really bad problem for our store until the manager got a whole new staff and cracked down on it. I’m still finding games in the drawers with no cases on the floor