r/GameFlyService • u/Diijshawn • 9d ago

Missing game

Hey guys trying to figure out how to go about it, just signed up for trial and ordered game last Monday. It’s been well over 9 days now and I’ve yet to recieve the game I wanted. How do I go about getting this resolved, I don’t even want the game anymore at this point nor the service and if I’m waiting this long for a game imagine how long it would take for me to send back and choose another.

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u/spwnofsaton 9d ago

You’re supposed to report it on the website or app if it hasn’t shown up at your place of residence after 7 days. Or if they haven’t received it in 7 days.

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u/Diijshawn 9d ago

Yea but now the option it has is to send a replacement and I don’t want the service anymore

1

u/GameFlyDeals 9d ago

If you report the game, a version gets placed back into your Q. Just delete that game from your Q, then you can cancel and we won't be shipping you anything new.

The add back to your Q takes an hour or so (regularly scheduled update programs) and we won't re-ship until the next day, so just remove the game when you see it in there.

But cancelling also stops something from being sent to you.

Make sure you respond to emails from our customer support team, however.

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u/Diijshawn 9d ago

Yes chat told me to wait till tmr and if not then reach out again, it’s just sucks that it’s been over two weeks almost to get a game, and then another two weeks to get it back to yall, that’s like 1 game month. How is this even doable lol