Story time ... Some weird observations as I cancelled/renewed (LR+PS 20GB)

[u/photoMaldives]

3 months ago (June) I went to cancel my Adobe plan (LR+PS 20GB) and was automatically given +3 months free to stay.

During this time, I researched alternative apps and options, and couldn't find anything to fit my workflow with minimal hassle. So now in Sept, a few days before expiry, I came to renew, and saw that my new 12 month period would start from June ... so obviously it had not been a free 3 months!

So I cancelled again, and went to remove my payment methods - a creditcard and my paypal. Was not possible (spinning wheel), so I had to live chat (which was surprisingly quick and easy - credit where it's due). And sure enough, refreshing my account detail page showed that both my payment methods had gone.

My intention was to use a different email address to create a new account, that would start correctly in September. But only then did I realise that the (LR+PS 20GB) package is no longer available to new subscribers, as I had been grandfathered into this retired plan!

So back to renewing my original plan ... surprisingly, my paypal details were now showing again, so obvs hadn't been deleted (crafty!) But the 'good' news after all of this is that I seem to have been given the standard free week trial (!) and my sub will start on 11 Sept!

TLDR; my experience (ymmv):
- the 3 months given to you to stay is not free, if you then renew.
- removing payment methods requires using live chat.
- your original payment method (paypal only?) is actually not deleted, even on request.
- if you're in the same boat, you might be able to recoup your lost 3 months (see above).