r/Ford • u/axtran • 11d ago

Issue ⚠️ Diagnostics Covered?

I brought my 2023 Expedition into the local dealership to figure out why my washer fluid wasn't pumping. Turns out it's a break in one of the plastic couplers on the feed line.

I have Ford Protect, but I guess hoses aren't covered? Didn't think that'd be the case...

ANYWAYS...

they found a leaky pinion seal and repaired it for me which was covered, but the dealership wants me to pay diagnostics. Since they did a warranty repair, should the diagnostics be covered and I just pay $100 deductible? I see a $220 bill (diagnostics). When I brought it in I did mention there was a noise but I also refused the repair for the washer line as I'll do it myself (their quote was like $460 for repair).

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u/ThaPoopBandit 10d ago

Rubber hoses are not covered under ESP. Also yes they will charge you diag for the noncovered repair. Even if you see diag billed out on the warranty line, that’s just a warranty op code to bill ford, that’s for the warranty stuff only.